Frequently Asked Questions
What is your return policy?
We offer a 30-day return window from the date your item is delivered. Items must be unused, unworn, and in their original condition with all packaging and proof of purchase included.
Faulty or incorrect items are covered under the U.S consumer protection laws.
How do I start a return?
To begin a return, contact our support team at:
- E-mail: info@velcira.com
- Phone: +1 432 232 8215
Please include your order number and the reason for your return. We will provide you with return instructions and the correct return address.
Who pays for return shipping?
If your item is faulty, damaged, or incorrect, return shipping is free.If the return is due to a change of mind, the customer is responsible for return shipping costs.
We do not charge restocking fees.
How long do refunds take?
Once your returned item is received and inspected, refunds are processed within 10 business days. Your bank may take up to 14 business days to display the refund in your account.
Can I exchange an item?
Yes. Please contact our support team first to confirm stock availability. In many cases, we may recommend returning the item for a refund and placing a new order for faster processing.
How can I track my order?
You can track your order using the Track Your Order form on our website.
Simply enter your order details to view the latest shipping updates.
If you need assistance, contact us at info@velcira.com
What if my item arrives damaged or incorrect?
If your item arrives faulty, damaged, or incorrect:
- Contact us as soon as possible
- Provide photos of the issue
- Include your order number
You may be eligible for a free replacement, repair, or full refund in line with the U.S consumer protection laws.
Can I cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please contact us immediately.
Once an order has been shipped, it cannot be cancelled and must be returned under our Refund Policy
How can I contact customer support?
You can reach us at:
- Company name: Velcira
Business Address: 450 Sailmaker Cir, Alpharetta, GA, 30022, United States - Customer Service Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST (Closed Sundays)
- E-mail: info@velcira.com
- Phone: +1 432 232 8215
