Refund Policy
Effective Date: January 15, 2026
At Velcira, we want every customer to shop with confidence. This Refund Policy explains how you can return an item, receive a refund, or request an exchange in accordance with United States consumer protection laws and our store policies. Nothing in this Policy limits your rights under applicable U.S. consumer laws.
Returns & Refunds
We want you to feel confident with your purchase from Velcira. If something isn’t quite right, our return process is designed to be clear and straightforward.
How to Start a Return
To initiate a return, please email info@velcire.com with your order number and the reason for your return. Our support team will provide detailed return instructions.
Please note that return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.
30-Day Return Period
Items may be returned within 30 days of delivery if the fit wasn’t right or if you changed your mind.
Returned items must be unused, in original condition, and with all original packaging intact.
No Restocking Fees
We do not charge any restocking or handling fees. There are no hidden costs involved.
Refund Processing
Once your returned item(s) have been received and inspected, refunds are processed within 10 business days. Refunds are issued to the original payment method used at checkout.
Please note that banks or payment providers may require additional time to complete the transaction.
Order Cancellations
If you need to cancel your order, please contact us at info@velcire.com within 2 hours of placing your order.
After this time, cancellation is no longer possible as your order will already be in processing. You may return the item after delivery in accordance with this policy.
Exchanges
If you would like to exchange an item, please mention this in your return email. Exchanges are subject to product availability.
Need Help?
If you have any questions or need assistance, contact us at info@velcire.com.
Business Information
Business Name: Velcira
Trade Number: 25173001
Address: 450 Sailmaker Cir, Alpharetta, GA 30022, United States
Email: info@velcire.com
Phone: +1 432 232 8215
Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST (Closed Sunday's)
